If anyone accidentally changes the status of 350 work orders to PRECLOSE, no problem, no big harm done. Since this is a synonym to the COMP status, you would still be able to make changes to the work order. When a user needs to ‘close’ a work order, they will change the status to PRECLOSE or whatever you decided to call it. Make sure the users who should be able to ‘close’ work orders have authority to this new synonym. Call this synonym status something like PRECLOSE or something like that.
You can do this in the Domains app – just bring up the statuses for the WOSTATUS domain. The next thing is to create a synonym status of complete (COMP). If you ever NEED it, go into Signature Security and grant it on a temporary basis, then take it back away afterward. Even from the system administrator users. Go into all of your work order applications (Work Order Tracking, Quick Reporting, Activities and Tasks, etc), any application your users use and might change statuses in, and take away the Change Status to CLOSE option from everyone.
Am I crazy? How will work orders get closed? Let me explain. Don’t give any user the ability to close a work order. The recommendation that I give to every client who brings up this topic is simple. The bottom line is If you give users the authority to close work orders, sometimes they will accidentally close a work order (or 350 of them) on accident. But what about human error? People make mistakes, right? Sure they do. Its meant to say this work order is done and I don’t want anyone making any more changes to it. The problem here is closed work orders are closed. I get these kinds of questions all the time.
0 kommentar(er)
